Picture this: you’re in the middle of working an important report or watching the season finale of your favorite show and your laptop dies. What do you do? Who do you call? Well, if your laptop is still under warranty, it’s a job for tech support. But not so fast, not all tech support is equal. While most laptop vendors offer similar troubleshooting help when something goes awry with your system, different hours, services and expertise create a marked difference. But it’s hard to guess which company is going to deliver that polite, efficient service when the chips are down.
That’s why for over a decade, Laptop Mag has gone undercover, posing as everyday shoppers to find out which laptop brands deliver the best tech support service. From social media, web and even using the phone, we left no stone unturned in our search for the best service. Here are our winners and losers for Tech Support Showdown 2020.
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